At TORVO, we strive to ensure your satisfaction with every purchase. Our Return & Refund Policy outlines the process for returning products, requesting refunds, and handling cancellations. Please review the details below.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our team at contact@mytorvo.com to request a return. Do not return items without prior approval, as this may result in the return being rejected.

2. Return to Our Warehouse: Ship the product back to our designated warehouse as instructed by our team.

Refund Processing: Once we receive and inspect the returned product, we will process your refund to the original payment method.

Quality Issues or Damaged Products

If your product arrives with damaged packaging or malfunctions (e.g., unable to power on), please contact our customer service team immediately at contact@mytorvo.com. We offer a free replacement or refund for verified quality issues or damaged products.

Cancellation

We accept order cancellations before the product is shipped or produced. If canceled in time, you will receive a full refund. If the product has already shipped, cancellations are not possible. In such cases, do not open the packaging and contact our customer service team at contact@mytorvo.com to initiate a return.

TORVO Customer Care

We’re here to assist you with any questions or concerns about returns, refunds, or cancellations. Reach out to us via:

Email Address: contact@mytorvo.com

Effective as of April 28, 2025