Frequently Asked Questions
What products does TORVO offer?
TORVO offers smart automotive products designed for everyday driving, including dash cams, wireless CarPlay and Android Auto adapters, tire inflators, jump starters, and portable car vacuum cleaners.
Which TORVO dash cam is right for me?
It depends on the coverage you need. The TORVO TD3 provides front and rear coverage, while the TORVO TD4 3-Channel adds a cabin camera for coverage inside your vehicle. Our dash cam comparison helps you choose the setup that best fits your driving needs.
How can I contact TORVO customer support?
You can contact the TORVO support team through the customer support page for help with product questions, installation, troubleshooting, orders, and other inquiries.
What payment methods does TORVO accept?
TORVO accepts major payment methods, including Visa, Mastercard, American Express, Discover, and other payment options available at checkout.
Does TORVO offer an affiliate program?
Yes. TORVO offers an affiliate program with a 20% commission rate, allowing approved affiliates to earn commission by promoting TORVO products.
What is TORVO's return policy?
If you're not satisfied with your purchase, you may be eligible to return it within 30 days of delivery, subject to TORVO's return policy. Contact our customer support team for assistance with your return.
How does TORVO protect my privacy?
TORVO respects your privacy and takes steps to protect your personal information. We only use information as described in our Privacy Policy, including to process orders, provide customer support, and improve your shopping experience.
What resolution does the TORVO TD3 dash cam record in?
The TORVO TD3 records in 4K Ultra HD from the front camera and 2K from the rear camera, providing detailed footage of the road ahead and behind your vehicle. You can also adjust the front-camera resolution through the camera settings.
Does the TORVO TD3 record both front and rear cameras at the same time?
Yes. The TD3 is a dual dash cam system that records from the front and rear cameras simultaneously, giving you broader coverage while driving.
Does the TORVO TD3 have night vision?
Yes. The TD3 features starlight night vision to help capture clearer footage in low-light and nighttime driving conditions.
Does the TORVO TD3 have Wi-Fi?
Yes. The TD3 has built-in 5G Wi-Fi, allowing you to connect the dash cam to your smartphone and view, download, and manage recorded videos through the app.
Does the TORVO TD3 support parking mode?
Yes. The TD3 supports 24-hour parking monitoring when properly connected to a compatible hardwire power solution. Parking monitoring can help capture incidents while your vehicle is parked.
Do I need a hardwire kit for 24-hour parking monitoring?
Yes. For continuous parking surveillance while the vehicle is turned off, the TD3 requires a hardwire power connection. The compatible hardwire kit provides continuous power and includes low-voltage protection.
Does the TORVO TD3 come with a memory card?
Yes. The TD3 includes a 64GB microSD memory card, so you can begin recording without purchasing a memory card separately.
What is loop recording on the TORVO TD3?
Loop recording allows the TD3 to continuously record by dividing footage into short video files. When the memory card becomes full, the camera automatically overwrites older unlocked footage with new recordings, helping maintain continuous recording.
How does the G-sensor work?
The built-in G-sensor detects sudden impacts or collisions. When a significant impact is detected, the camera can automatically lock the corresponding video so it is protected from being overwritten during loop recording.
Can I view recorded videos on my phone?
Yes. You can connect your smartphone to the TD3 using its built-in 5G Wi-Fi and use the app to view, download, and manage recorded footage.
What is the field of view of the TORVO TD3?
The front camera has a 170° wide-angle field of view, helping capture a broad view of the road and surrounding traffic.
Does the TORVO TD3 automatically start recording?
Yes. Once the dash cam receives power and starts up, it is designed to begin recording automatically. Loop recording then allows it to continue recording without requiring you to manually start every recording session.
Can I install the TORVO TD3 myself?
Yes. The TD3 is designed for straightforward vehicle installation and includes mounting accessories, a rear camera, a cable-install tool, and the required connection cables. For parking mode, professional installation of the hardwire kit may be preferred if you are not comfortable working with your vehicle's electrical system.
What is included with the TORVO TD3?
The package includes the TORVO TD3 front dash camera, rear camera, 64GB microSD memory card, 11.5-foot USB-C hardwire cable, user manual, cable-install tool, and adhesive mounting accessories.
What is a 3-channel dash cam?
A 3-channel dash cam records the road ahead, the area behind the vehicle, and the cabin interior. The TORVO TD4 combines 4K front, 2K rear, and 2K cabin recording.
Is the TORVO TD4 a 4K dash cam?
Yes. The front channel records in 4K, with additional 2K recording from the rear and cabin. It is not 4K resolution on every channel.
What does a loop-recording dash cam do?
Loop recording saves video in segments and can overwrite older unlocked clips when the memory card becomes full. Protected clips may need to be managed manually.
Does the TD4 Dashcam record inside the car?
Yes. The cabin channel records the interior in 2K, providing a view beyond the road-facing cameras.
Can the TD4 record while parked?
It supports 24-hour parking monitoring with a compatible hardwire kit and correct installation. Confirm the kit and battery-protection requirements before use.
Does the TD4 include GPS and Wi-Fi?
Yes. It includes built-in GPS and Wi-Fi. The TORVO app supports access to compatible footage and GPS information, as well as video downloads.
What memory card size does it support?
TORVO TD4 supports storage up to 256GB. Use a compatible card and check the product manual for recommended specifications.
Is a 3-channel dash camera useful for rideshare?
It can record the road, rear view, and cabin. Before recording passengers, check applicable laws, consent requirements, and platform privacy rules.
What resolution does the TORVO TD4 Mirror Dash Cam record?
The TD4 Mirror records in 4K resolution at the front and 2K resolution at the rear, helping capture important details from both views.
How large is the display?
It features a large 12-inch touchscreen display for convenient viewing and easy access to supported camera functions.
Does the TD4 Mirror support loop recording?
Yes. Loop recording automatically overwrites older footage as storage fills up, helping keep new recordings going.
Does it include GPS?
Yes. Built-in GPS supports location information alongside your recordings when properly enabled and configured.
Can the TD4 Mirror monitor my vehicle while parked?
Yes. The TD4 Mirror supports parking mode to help monitor your vehicle while parked. A compatible hardwire kit or power setup may be required.
Is the TD4 Mirror a replacement for safe driving or checking mirrors?
No. The TD4 Mirror is a recording and viewing aid, not a substitute for attentive driving, checking your surroundings, or using your mirrors safely.
Which vehicles are compatible with the TORVO Wireless CarPlay Adapter?
The TORVO 2-in-1 adapter is compatible with over 99% of vehicles that have factory-wired Apple CarPlay or wired Android Auto. It supports both USB-A and USB-C ports (USB-C adapter included). Note: BMW and Tesla vehicles are not supported.
Does the adapter support both Apple CarPlay and Android Auto?
Yes. The TORVO 2-in-1 adapter supports both wireless Apple CarPlay for iPhones and wireless Android Auto for compatible Android smartphones.
How do I set up and connect the wireless adapter?
Setup is effortless plug-and-play: connect the adapter to your car's CarPlay USB port, pair your smartphone once via Bluetooth 5.4, and you're all set! It will automatically reconnect wirelessly every time you start your car.
Will my vehicle's steering wheel controls and touchscreen still work?
Yes. The TORVO adapter preserves all your vehicle's original OEM controls, including the touchscreen, steering wheel buttons, rotary knobs, and voice control via Siri or Google Assistant.
Is there any audio delay or connection lag?
Powered by an advanced A9 processing chip and Wi-Fi 6 / Bluetooth 5.4 connectivity, TORVO delivers fast data transmission, crisp real-time audio streaming, and responsive navigation without noticeable lag.
Do I need to plug my phone in to charge while using it?
No, your phone connects completely wirelessly! If your car has a wireless charging pad, you can place your phone on it, or use any standard charger while CarPlay continues running seamlessly.
What can a car vacuum cleaner help clean?
TORVO car vacuum cleaner helps remove dust, sand, crumbs, and pet hair from car interiors. Its 4-in-1 functionality also supports blowing away dust and inflating or deflating compatible items.
Can I use it on car seats and floor mats?
Yes. You can use this portable vacuum for car seats, floor mats, footwells, seat crevices, and other suitable interior surfaces. Choose the appropriate attachment if one is included with your model.
Does this model include a crevice tool or brush?
Please check the product package contents for the included accessories. Use only compatible attachments designed for your TORVO vacuum cleaner.
How long does the battery last?
The built-in 8,800 mAh battery provides up to 40 minutes of runtime in Eco Mode or up to 15 minutes in Max Mode. Actual battery life may vary depending on usage conditions.
How should I maintain the vacuum?
Empty the 150 mL dust cup regularly and clean the reusable HEPA filters according to the manufacturer's instructions. Allow washed filters to dry completely before reinstalling them, and keep the charging port clean and dry.
Where can I buy the TORVO car vacuum cleaner?
You can purchase the TORVO car vacuum cleaner through the official TORVO website or its authorized online retail listings. Check the product page for current pricing, availability, and warranty details.
What is the maximum pressure of the TORVO Portable Tire Inflator?
The TORVO Portable Tire Inflator supports a maximum pressure of 120 PSI, making it suitable for various compatible inflation needs. Always follow the recommended pressure for your tire or item.
Does the TORVO Tire Inflator have a rechargeable battery?
Yes. It features a built-in 2,000 mAh rechargeable battery, allowing you to inflate tires without needing a direct power connection during use.
How do I check tire pressure while inflating?
The digital pressure display lets you monitor pressure readings while using the inflator, helping you check the current pressure and reach your desired setting.
Does the tire inflator automatically stop when the desired pressure is reached?
Yes. The automatic shut-off feature stops inflation when the preset pressure is reached, helping prevent overinflation.
Can I set my desired tire pressure?
Yes. You can set a target pressure based on your needs. For vehicle tires, always use the recommended pressure specified by your vehicle manufacturer, typically found on the driver's door-jamb label or in the owner's manual.
What pressure measurement units does the inflator support?
The inflator supports four pressure measurement units (PSI, BAR, KPA, KG/CM²), allowing you to view pressure readings in your preferred format.
Does the TORVO Portable Tire Inflator have a built-in light?
Yes. Its built-in LED light helps illuminate the tire valve area when checking or inflating tires in dimly lit conditions.
How do I recharge the TORVO Tire Inflator?
The inflator uses a USB-C charging port. Connect it to a compatible power source and follow the manufacturer's charging instructions.
Can the TORVO Tire Inflator release air as well as inflate tires?
Yes. It includes a deflation function for releasing air when needed. Follow the product manual for instructions on using this feature safely.
How long will TORVO deals remain available?
TORVO deals may be available for a limited time or while promotional stock lasts. Check each product page for the current offer, discount, and any applicable terms.
Can discounted TORVO products be returned?
Products purchased during a promotion are subject to TORVO's standard return policy, unless otherwise stated in the offer terms. Please review our Returns & Refunds policy for eligibility and instructions.
What happens when a deal sells out?
If a discounted product becomes unavailable, the offer may end or return when the product is restocked. Check the product page for availability and watch for updates on upcoming TORVO deals.
Do discounted TORVO products include a warranty?
Warranty coverage depends on the specific product and its applicable warranty terms, not simply whether it was purchased at a discount. Please check the individual product page or contact our support team for details.
How can I receive additional bundle discounts?
Look for eligible product bundles and promotional offers on the TORVO website. Any additional savings, eligibility requirements, and discount instructions will be displayed with the relevant offer.
Is free shipping available on deal purchases?
Shipping availability and charges depend on your order, delivery destination, and the current shipping policy. Check the shipping details at checkout to confirm whether your TORVO deal qualifies for free shipping.
Who can join the TORVO Affiliate Program?
Content creators, automotive enthusiasts, technology reviewers, bloggers, publishers, and social media influencers can apply to join the TORVO Affiliate Program. We welcome partners who create relevant content and want to introduce their audiences to useful automotive technology.
How much commission can I earn?
TORVO affiliates can earn 20% commission on every qualified purchase made through their unique affiliate link, subject to the program's terms and conditions.
How do I promote TORVO products?
Once approved, you can share your unique affiliate link through your website, blog, YouTube channel, social media profiles, or other permitted marketing channels. Create helpful content that introduces your audience to TORVO products, features, and benefits.
Will I receive creative assets?
TORVO may provide product images, descriptions, specifications, and other approved promotional materials to help you create content. Contact our affiliate team to learn which resources are available to partners.
Can I track my affiliate performance?
If performance tracking is available through the affiliate platform, you can use your dashboard to monitor clicks, qualified sales, and commissions. Your tracking access and reporting details will be provided according to the program setup.
Who can I contact if I need help?
For questions about applications, affiliate links, commissions, or promotional resources, contact the TORVO team at support@torvo.com.
How can I keep track of my affiliate links?
Use the unique affiliate link provided to you after approval. Keep your links organized by product or campaign so you can easily share the correct link and review its performance when tracking tools are available.
Which businesses can apply for TORVO wholesale purchasing?
Retailers, distributors, resellers, automotive accessory shops, online sellers, and other businesses interested in purchasing TORVO products in bulk are welcome to submit an inquiry. Our team will review each application based on the business and its requirements.
Can I receive custom pricing for larger orders?
Yes, you can request a wholesale quote based on your selected products and estimated order quantities. Pricing and available discounts may vary depending on the products, order volume, and purchasing requirements.
Is there a minimum order quantity for wholesale purchases?
Minimum order quantities may vary by product and order type. Contact our team with your preferred products and quantities to confirm the applicable requirements.
Can I become an authorized TORVO distributor?
Businesses interested in distributing TORVO products can contact us to discuss potential partnership opportunities. Please include your target market, distribution experience, and business details so we can evaluate the opportunity.
Which TORVO products are available for bulk purchase?
You can inquire about products across the TORVO automotive accessories range, including the TD3 4K Dash Cam, TD4 3-Channel Dash Cam, Mini Wireless CarPlay & Android Auto Adapter, tire inflators, hardwire kits, and other available products. Availability may vary by product and market.
How can I request a wholesale quote?
Complete the wholesale inquiry form with your company information, contact details, location, preferred products, and estimated order quantities. Our team will review your request and follow up to discuss pricing and next steps.
How long does it take to receive a response to my inquiry?
Response times may vary depending on inquiry volume and the details of your request. Providing complete business information and estimated order quantities can help our team assess your needs more efficiently.


